Frequently Asked Questions
9 Elements FAQs
Can I purchase 9 Elements in a store?
Yes, 9 Elements will be available at your local retailer. If you can't find it in stores, your favorite 9 Elements products will be available for purchase at www.nine-elements.com soon.
Is 9 Elements available outside the U.S?
As of this time, you can only purchase 9 Elements within the United States, excluding Alaska and Hawaii.
Can I use the laundry detergent in my high efficiency / HE machine?
Yes, our laundry detergent is formulated to work in all types of washing machines.
Can I use the purifying softener in my high efficiency / HE machine?
Yes, our purifying softener is formulated to work in all types of washing machines.
Are your products safe for sensitive skin?
Both of our laundry detergent and purifying softener are dermatologist tested to be gentle on sensitive skin.
Why is 9 Elements different than my DIY solution?
When you make vinegar + water sprays or solutions at home, you’re able to harness the natural power of vinegar – but benefit is only temporary. Since vinegar is a weak acid, it loses a lot of its cleaning power when mixed with water. Without adding a few more ingredients like we have in 9 Elements – you’re not getting close enough to the power possible.
How can I contact 9 Elements?
What percentage of your products are plant based?
We seek to use plant based ingredients wherever possible while still delivering the clean you deserve. That means that 50% of the ingredients in our Laundry Detergent, 95% of the ingredients in our Purifying Softener, and 70% of the ingredients in our Dish Soap are plant derived and subject to processing. When there is a specific job that a product needs to do to meet our performance standard, sometimes there is not a plant or mineral based material available yet that can do that job effectively.
Are your products USDA Certified?
Yes, our Laundry Detergent is a 50% USDA Biobased Certified Product, our Purifying Softener is a 95% USDA Biobased Certified Product, and our Dish Soap is a 70% USDA Biobased Certified Product.
Do the products smell like vinegar?
While we use the cleaning power of vinegar to supercharge our formula, there is no vinegar odor left behind after using laundry detergent and purifying softener. Your favorite fabrics will come out of the washer with a light Lemon or Rosewater scent, depending on the product you choose.
Can I use the laundry detergent in cold water?
Yes, our laundry detergent is formulated to work in all water conditions including cold water. In fact, switching to cold water can save energy and reduce your carbon footprint on the environment.
Can I use the purifying softener in cold water?
Yes, our purifying softener is formulated to work in all water conditions including cold water. In fact, switching to cold water can save energy and reduce your carbon footprint on the environment.
How much laundry detergent should I use per load?
For regular load, fill to 2nd bar. For larger loads, please fill to 3rd bar or more. Not intended to use with Rayon fabrics. Contains fragrance allergens. DO NOT use with bleach.
How much purifying softener should I use per load?
For regular load, fill to 2nd bar. For larger loads, please fill to 3rd bar or more. Pour desired amount in softener dispenser tray or directly to clothes during Rinse cycle. Not intended to use with Rayon fabrics. Do not use with bleach.
How do I recycle the 9 Elements bottles?
We encourage you to take a sustainable step in recycling 9 Elements bottles in the right way.
For our Laundry Detergent and Purifying Softener, please ensure bottle is empty and cap is removed before recycling.
For our Dish Soap and Multi-Purpose Cleaner, please ensure the bottle is empty, cap is removed, and plastic sleeve is disposed of using the perforation on the side of the package before recycling.
What if I have an adverse reaction to the products?
Please call the Drug & Poison Information Center: 1-800-354-9757